Requesting revisions
There is no single revision button on Tailore - the right path depends on where your project is. This article covers all three stages: before you approve a proposal, during production, and after delivery.
How revisions work
To be direct: there is no revision-request button. Changes start as a conversation in the project messages, and when they affect the agreement itself, the studio sends revised terms for you to approve. Your proposal's Revisions & change orders section states the studio's own policy - how many rounds are included and what a change costs.
Before you approve a proposal
If a proposal is not quite right, ask for the change in messages. The studio sends revised terms as a new version, which you approve or decline - and the current terms stay in force until you approve the new version. Nothing changes under you without your say-so. See Reviewing a proposal for what to check before approving.
During production
Raise the change in messages as early as you can. If it affects price, scope or timing, the studio sends revised terms for your approval, exactly as before you approved.
The money rules on revised terms
Once money has been paid, the project total can never drop below what you have already paid net of refunds, and any change that costs you more always comes back for your approval. See the Payment Policy for how payments work.
After delivery: something is wrong with the piece
If the delivered piece is not right, use Report an issue on the project. The categories include Quality ("The piece isn't as agreed.") and Fit ("Sizing or fit is wrong."). Reporting pauses completion and new payment requests while the issue is resolved. Reporting a project issue walks through the process.
Under the Custom Projects Policy, remedies for nonconforming work may include correction, alteration, repair, replacement, remake, partial refund or full refund - and "A Studio must not charge the Client to correct the Studio's own failure to follow the accepted proposal." Keep in mind that minor handmade variation is not automatically a defect.
Do not alter a disputed garment
Do not wear, wash, or alter a disputed garment before the studio has had a chance to assess it. Changing the piece can make it impossible to show what was wrong.
Frequently asked questions
Not upward. Any change that costs you more always comes back for your approval as revised terms, and once money has been paid the total can never drop below what you have already paid net of refunds.
It depends on the studio and the change. Your proposal's Revisions & change orders section states the studio's policy. One rule is fixed: a studio must not charge you to correct its own failure to follow the accepted proposal.
Use Report an issue and choose the Fit category ("Sizing or fit is wrong."). This pauses completion and payment requests while it is resolved. Do not alter the garment before the studio can assess it.
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