Terms of Service

These Terms of Service (the "Terms") are a binding agreement between you and Tailore LLC, a Wyoming limited liability company ("Tailore," "we," "us," or "our"). These Terms govern your access to and use of Tailore's websites, applications, communications, marketplace tools, payment-enabled project workspaces, and related services (collectively, the "Service").

By creating an account, clicking to accept these Terms, creating or operating a Studio, sending or accepting a project proposal, making or receiving a payment, or otherwise using the Service, you agree to these Terms and the policies incorporated by reference. If you do not agree, do not use the Service.

1. About Tailore

Tailore is a marketplace that helps clients discover independent fashion designers and studios, communicate about custom and made-to-order clothing, exchange project information, accept proposals, make payments through a third-party payment provider, track work, and leave reviews.

Designers and Studios are independent businesses. Except where the checkout flow expressly identifies Tailore as the seller or merchant of record, Tailore does not design, manufacture, alter, inspect, warehouse, ship, or take title to garments offered through the Service. Tailore is not a party to the creative and production services performed by a Studio, although Tailore may provide marketplace rules, payment tools, dispute assistance, and enforcement.

The party identified at checkout and on the applicable receipt as the merchant of record is legally responsible for the payment transaction. Tailore configures the checkout flow, receipts, and transaction disclosures to identify that party. See the Payment, Fees, Payouts, Cancellations and Refunds Policy for additional details.

2. Incorporated policies

The following policies form part of these Terms:

• Designer Agreement
• Payment, Fees, Payouts, Cancellations and Refunds Policy
• Custom Projects, Measurements, Revisions, Shipping and Delivery Policy
• Privacy Policy
• Cookie Policy
• Community Standards and Prohibited Items Policy
• Intellectual Property and DMCA Policy
• Reviews and Feedback Policy

If a project proposal contains specific terms that conflict with a general policy, the project-specific term controls only for that project and only to the extent it is lawful and the applicable policy permits variation. Mandatory consumer rights and other non-waivable legal rights always control.

3. Eligibility

You must be at least 18 years old and able to enter a binding contract to create an account, submit or accept a project proposal, receive payouts, or otherwise transact through Tailore. An adult may order clothing for a minor and may provide a minor's measurements or other information only when the adult has authority to do so.

You may not use the Service if you are prohibited from doing so under applicable law, are subject to sanctions that bar the transaction, or have previously been suspended or removed from Tailore unless we give written permission.

If you use Tailore for a company or other organization, you represent that you have authority to bind that organization. In that case, "you" includes both you and the organization.

4. Accounts and verification

You must provide accurate, current, and complete information and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for activity under your account. Notify us promptly at hello@tailore.fashion if you believe your account has been accessed without authorization.

Tailore may require email confirmation, phone verification, identity or business verification, tax information, payout information, or other checks before enabling certain features. Studios may also be required to complete verification through Stripe or another approved provider. You authorize Tailore and its providers to use the information you submit for verification, fraud prevention, legal compliance, and marketplace safety.

You may not impersonate another person or business, create misleading accounts, transfer an account without permission, or use multiple accounts to evade restrictions. Tailore may correct, limit, suspend, or close accounts that are inaccurate, unsafe, fraudulent, inactive, or noncompliant.

5. Client and Studio roles

A "Client" is a user seeking clothing or related services. A "Studio" is an independent designer or fashion business offering custom or made-to-order work. A user may use both roles if the interface permits.

Clients are responsible for describing their needs accurately, reviewing proposals, providing timely measurements and approvals, paying amounts when due, and communicating respectfully. Studios are responsible for truthful listings and portfolios, clear proposals, lawful and professional production, accurate timelines, quality, shipping, customer service, and compliance with the Designer Agreement.

Tailore does not guarantee that a particular user is who they claim to be, that a Studio is suitable for a particular project, or that a Client will be satisfied. Verification and reviews reduce risk but do not eliminate it. Users must exercise reasonable judgment before entering a project.

6. Listings, discovery, and inquiries

Studios may publish profiles, portfolio content, listings, specialties, locations, estimated lead times, and other information. Listings must be accurate, current, and consistent with the Studio's actual capabilities. Search placement, recommendations, badges, and other discovery features may change and do not guarantee visibility or sales.

A Client may browse or search for Studios and listings and may send an inquiry or project brief. An inquiry is not a binding order. Either party may decline or close an inquiry before a proposal is accepted, unless a separately disclosed consultation or design service has already been purchased.

Tailore may use automated or AI-assisted tools to help users draft, summarize, organize, translate, or discover content. Those tools may be incomplete or inaccurate. Users must review outputs before relying on or publishing them and remain responsible for their content, proposals, decisions, and compliance with law.

7. Project proposals and contracts

A project becomes binding when the Client accepts a proposal through Tailore and any required initial payment is successfully authorized or paid. The accepted proposal, these Terms, and the incorporated policies form the agreement governing that project.

A proposal should clearly state the design or listing, whether the work is custom or made-to-order, included materials, measurements required, price, deposit or milestone structure, estimated production and shipping timeline, included revisions, shipping method or assumptions, cancellation terms, and any material exclusions.

"Custom" generally means a garment is designed or materially adapted for a particular Client, including through measurements, design choices, or requested changes. "Made-to-order" generally means an existing Studio design is produced after an order is placed, with only the options stated in the listing or proposal. Couture may describe a Studio's specialty or level of craftsmanship, but it is not a separate Tailore transaction type and does not replace the custom or made-to-order designation.

A Studio may not materially change an accepted proposal without the Client's approval. A Client may not demand additional work outside the accepted scope without agreeing to any resulting price or timeline change.

8. Measurements, approvals, and project information

Clients must provide complete and accurate measurements, fit preferences, reference information, shipping information, and other requested details. Studios must provide clear measurement instructions and must identify measurements or information that appear incomplete or inconsistent when a reasonable professional would notice the issue.

Tailore's measurement forms, guides, messaging, file-sharing, and approval tools support communication. They do not independently guarantee fit, design accuracy, or production quality. Responsibility for a fit issue depends on the facts, including who supplied or took the measurements, whether instructions were clear, whether the Studio followed the approved measurements and design, and whether either party failed to raise an apparent issue.

A Client's approval of a design, sketch, material, measurement set, mock-up, stage, or other project item confirms acceptance of that item as presented. Approval does not waive rights concerning hidden defects, nonconforming work, fraud, or rights that cannot legally be waived.

9. Payments and fees

Payments are processed by Stripe or another provider disclosed at checkout. By providing payment or payout information, you agree to the provider's applicable terms and authorize the charges, transfers, reversals, or other actions necessary to complete the transaction.

Tailore is not a bank and does not offer a licensed escrow service. Project funds may be authorized, charged, transferred, delayed, or paid out according to the payment configuration, the accepted proposal, project stages, Stripe's services, and applicable law. The Service must not describe a payment as "escrow" unless Tailore has implemented a legally compliant escrow arrangement.

Studios pay the service fee disclosed to them. Unless a different written program applies, the Tailore service fee is 7% for eligible Founding Designers and 10% for other Studios, calculated on the transaction amount identified in the Studio's fee disclosure. Stripe processing fees, taxes, currency conversion, refunds, dispute fees, shipping, and other charges may apply as separately disclosed.

Clients must pay all amounts shown before confirming a transaction. Tailore will not add an undisclosed Client service fee. Prices, taxes, duties, shipping, or conversion amounts may differ by location and payment method.

10. Cancellations, refunds, disputes, and chargebacks

Cancellations and refunds are governed by the accepted proposal, the project stage, the Payment, Fees, Payouts, Cancellations and Refunds Policy, and applicable law. Custom or clearly personalized goods may not qualify for ordinary change-of-mind returns after production begins, but this does not eliminate remedies for non-delivery, material defects, misrepresentation, unauthorized charges, or other non-waivable rights.

Tailore may ask both parties for messages, approvals, measurements, photos, receipts, tracking records, or other evidence. Tailore may facilitate a resolution or decide how funds that remain under Tailore's or the payment provider's control should be handled. Tailore cannot guarantee recovery of funds already paid out or spent and does not replace a court, regulator, card issuer, carrier, or other legal process.

Before initiating a chargeback, a Client should contact the Studio and Tailore unless urgent fraud or card-security concerns make that impractical. An abusive, knowingly false, or duplicative chargeback may lead to account restrictions. Nothing in these Terms prevents a user from exercising lawful payment-dispute rights.

11. Shipping, delivery, customs, and risk

Studios must provide accurate shipping expectations, use a trackable service when required by the proposal or policy, package garments reasonably, and comply with applicable shipping, customs, export, textile-labeling, product-safety, and consumer laws.

The Client is responsible for providing a complete delivery address and, unless the proposal or checkout states otherwise, for import duties, customs charges, and local taxes charged on delivery. The Studio remains responsible for sending the correct garment to the agreed address and for providing legally required delay, cancellation, replacement, or refund options.

Risk of loss and responsibility for a missing or damaged shipment will be determined by applicable law, the carrier terms, the accepted proposal, and the Shipping and Delivery section of the Custom Projects Policy. A tracking status alone may not conclusively resolve a dispute.

12. User content and intellectual property

"User Content" includes profiles, listings, photos, videos, sketches, designs, messages, measurements, project briefs, reviews, files, and other material submitted through the Service. You retain the rights you have in your User Content.

You grant Tailore a worldwide, non-exclusive, royalty-free license to host, store, reproduce, format, transmit, display, and otherwise use User Content as reasonably necessary to operate, secure, improve, and support the Service and to comply with law. Public profile, listing, and review content may be displayed and promoted within Tailore. Tailore will not use private project images or files in public marketing without permission, except in de-identified or aggregated form that does not reveal the project or person.

You represent that you have the rights and permissions needed to submit User Content and to grant this license. Reference images and inspiration do not give you ownership of the original work. Users may not sell counterfeit goods, copy protected designs unlawfully, misuse trademarks, or upload content that violates privacy, publicity, copyright, or other rights.

Tailore responds to valid intellectual property notices under the Intellectual Property and DMCA Policy.

13. Reviews and feedback

Eligible users may leave honest reviews based on genuine Tailore experiences. Reviews must comply with the Reviews and Feedback Policy. Tailore may use delayed or blind publication, moderation, verification labels, or other measures to reduce retaliation and manipulation.

Tailore does not require positive reviews and will not remove a review merely because it is critical. Tailore may remove or limit reviews that are fake, abusive, irrelevant, unlawful, contain private information, involve a conflict of interest, or violate the review policy.

If you submit ideas, suggestions, or general feedback about Tailore, you allow Tailore to use it without restriction or compensation. This does not transfer ownership of private garment designs, sketches, or project files.

14. Off-platform transactions and non-circumvention

Tailore invests in discovery, communication, payment, safety, and project tools. Users may not use Tailore to identify or begin a relationship and then move the same or a substantially related project off-platform to avoid fees, payment controls, or marketplace protections.

Unless Tailore gives written permission, this restriction applies during the Tailore relationship and for 12 months after the most recent Tailore inquiry, project, or transaction between the users. It does not apply to a documented pre-existing business relationship that began independently before the users connected through Tailore.

Tailore may request reasonable evidence of a pre-existing relationship and may suspend accounts, recover avoided fees, or take other lawful action for circumvention. This section does not prevent users from communicating or meeting off-platform when needed for fittings, production, or shipping, provided the Tailore-sourced project and payments remain properly recorded on Tailore.

15. Acceptable use

You must comply with the Community Standards and Prohibited Items Policy. You may not:

• use the Service for fraud, deception, harassment, discrimination, threats, exploitation, or illegal activity;
• upload malware, scrape the Service without permission, interfere with security, or attempt unauthorized access;
• send spam or use Tailore contact information for unrelated solicitation;
• falsify identity, location, experience, products, measurements, reviews, project records, or payment information;
• offer illegal, stolen, unsafe, counterfeit, infringing, or prohibited items;
• manipulate search, referrals, fees, reviews, payments, or platform metrics; or
• use information obtained through Tailore to harm, stalk, discriminate against, or exploit another person.

16. Third-party services

The Service may rely on Stripe, hosting providers, analytics providers, email providers, identity-verification providers, shipping services, AI service providers, and other third parties. Their services are governed by their own terms and privacy practices. Tailore is not responsible for third-party services outside Tailore's reasonable control, but we will use reasonable care in selecting and managing providers.

Links to third-party sites do not imply endorsement. Users are responsible for reviewing third-party terms when they choose to use those services.

17. Beta and changes to the Service

Tailore may offer beta, preview, experimental, or pre-release features. Such features may be incomplete, change without notice, contain errors, or be discontinued. Do not rely on a beta feature as the sole record of important information. Keep copies of contracts, measurements, approvals, receipts, shipping records, and other records you may need.

Tailore may add, change, suspend, or discontinue features and may impose reasonable limits for security, legal compliance, maintenance, or business needs. If a change materially affects an active paid project, Tailore will seek to preserve the accepted project terms or provide a reasonable transition, subject to law.

18. Suspension and termination

You may stop using Tailore and may request account closure through available settings or by contacting hello@tailore.fashion. Account closure does not cancel active obligations, payment disputes, chargebacks, refunds, taxes, records required by law, or provisions that by their nature survive.

Tailore may investigate, restrict, suspend, or terminate access when reasonably necessary to protect users, enforce policies, comply with law, respond to payment or verification issues, prevent fraud, address inactivity, or protect the Service. When appropriate, Tailore will provide notice and an opportunity to respond. Immediate action may be taken for urgent safety, fraud, legal, or security risks.

Studios that meet legal thresholds for marketplace seller verification may be suspended if they do not provide required information or updates within the legally required period.

19. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available." Tailore disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Tailore does not warrant uninterrupted access, error-free operation, a particular search ranking, project acceptance, garment outcome, fit, quality, originality, legality, profitability, delivery date, user identity, or payment result. Tailore does not provide legal, tax, customs, medical, tailoring, or professional advice. Measurement guidance is informational and is not a substitute for a qualified person taking or checking measurements.

Some jurisdictions do not permit certain disclaimers, so parts of this section may not apply to you. Nothing in these Terms limits warranties or consumer rights that cannot lawfully be excluded.

20. Limitation of liability

To the maximum extent permitted by law, Tailore and its affiliates, officers, employees, contractors, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, lost data, business interruption, reputational harm, or the cost of substitute goods or services, arising from or related to the Service.

To the maximum extent permitted by law, Tailore's total aggregate liability arising from or related to the Service will not exceed the greater of (a) the Tailore service fees you paid directly to Tailore during the 12 months before the event giving rise to the claim or (b) US $100.

These limitations do not apply to liability that cannot legally be limited, including liability for fraud, willful misconduct, or personal injury caused by negligence where applicable law prohibits limitation. They also do not reduce any payment, refund, repair, replacement, or other remedy owed by a Studio as seller under applicable law.

21. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Tailore and its affiliates, officers, employees, contractors, and agents from third-party claims, damages, losses, liabilities, and reasonable legal fees arising from your User Content, your products or services, your breach of these Terms, your violation of law or another person's rights, or your misuse of the Service.

Tailore will provide reasonable notice of a covered claim and may control the defense. You may not settle a claim in a way that admits fault by or imposes obligations on Tailore without Tailore's written consent. This section does not require a consumer to indemnify Tailore for Tailore's own negligence or unlawful conduct.

22. Governing law and dispute resolution

Before filing a lawsuit, you and Tailore agree to try in good faith to resolve the dispute informally. Send a written notice to legal@tailore.fashion describing the issue, the relief requested, and relevant account or project information. The parties will allow 30 days for informal resolution, unless urgent injunctive relief or a legal filing deadline requires earlier action.

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules, except that mandatory consumer law in your place of residence may still apply. The state and federal courts located in Laramie County, Wyoming will have exclusive jurisdiction, except where applicable law allows you to bring a claim elsewhere.

These Terms do not require arbitration and do not waive the right to participate in a class action. Tailore may adopt a different dispute process only through a future update that is lawfully presented and accepted.

23. Changes to these Terms

Tailore may update these Terms to reflect changes in the Service, law, security, or business practices. The top of this page shows the version and last-updated date. Material changes will be communicated through the Service, email, or another reasonable method before they take effect when required by law.

Changes apply prospectively. An accepted project remains governed by the version of the policies recorded with that proposal, except for changes required by law or changes the parties expressly accept. Continuing to use the Service after an update takes effect constitutes acceptance where permitted by law.

24. General terms

These Terms and incorporated policies are the entire agreement between you and Tailore regarding the Service, except for an accepted project proposal or separate written agreement. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in effect.

Tailore's failure to enforce a provision is not a waiver. You may not assign these Terms without Tailore's written consent. Tailore may assign them in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable privacy and consumer laws.

Headings are for convenience only. The words "including" and "such as" are illustrative and not limiting. Electronic records and signatures may be used to form agreements and provide notices.

25. Contact

Questions about these Terms, or a legal notice to serve, may be sent to legal@tailore.fashion. General questions may be sent to hello@tailore.fashion.