Designer Agreement

This Designer Agreement supplements the Tailore Terms of Service and applies to every person or business that creates, operates, manages, or represents a designer profile or Studio on Tailore. Capitalized terms not defined here have the meanings given in the Terms of Service.

By creating a Studio, publishing a listing, submitting a proposal, accepting a project, or receiving a payout, you agree to this Designer Agreement.

1. Independent business relationship

You operate an independent business and are not an employee, worker, partner, franchisee, joint venturer, or general agent of Tailore. You control how, when, and where you perform your design and production work, subject to the accepted proposal, applicable law, and Tailore's marketplace rules.

You are responsible for your business licenses, registrations, insurance, permits, taxes, employees, contractors, workspace, equipment, materials, manufacturing, quality control, shipping, and legal compliance. You may not state or imply that Tailore employs you, endorses every item you offer, guarantees your work, or has approved claims that Tailore has not expressly verified.

2. Eligibility and authority

You must be at least 18 years old and legally able to operate the Studio and enter project contracts. If the Studio is a company, you represent that it is validly organized where required and that you have authority to bind it.

You must not create a Studio for a prohibited or sanctioned person, use another person's identity or payout account without authorization, or operate after suspension through a different account.

3. Studio information and verification

You must provide accurate legal, business, contact, location, tax, banking, and beneficial-owner information requested by Tailore or its providers. Public profiles may display your Studio name, designer name, city, region, country, specialties, portfolio, reviews, and other information identified as public. Tailore will not display a residential street address unless disclosure is required by law or you choose to publish it.

Tailore may verify your identity, business, payout account, tax information, portfolio, professional claims, or location. Verification does not guarantee skill, quality, safety, or performance. You must promptly update changed information and respond to re-verification requests.

If you meet a legal definition of a high-volume marketplace seller or another regulated seller category, you authorize Tailore to collect, verify, maintain, disclose, and recertify information required by law. Tailore may suspend future sales if you do not provide required information or respond within the legally required period.

4. Studio profiles and portfolios

Your profile and portfolio must truthfully represent your work, experience, location, availability, and capabilities. You may display work created by your employees or team only when you have permission and accurately describe your role. You may not present another designer's work, stock images, generated images, or sample images as completed client work without a clear and prominent label.

If you use AI-assisted tools to create or edit listing text, sketches, or images, you remain responsible for accuracy, originality, disclosure where needed, and compliance with intellectual property and advertising laws. You may not use fabricated people, projects, reviews, credentials, or results to mislead Clients.

Tailore may request proof that you created or are authorized to use portfolio material. Tailore may remove content that is misleading, low quality, unsafe, unlawful, infringing, or inconsistent with the marketplace.

5. Listings and service categories

Each listing must accurately identify whether it is custom or made-to-order and must describe what the Client receives. Include material information such as available fabrics or substitutions, sizing or measurement requirements, personalization options, base price or pricing method, estimated lead time, revision or alteration scope, shipping assumptions, and material exclusions.

Do not use "couture," "bespoke," "handmade," "sustainable," "ethical," "organic," "luxury," "authentic," "traditional," geographic-origin claims, or similar terms unless the claim is truthful and supportable. Do not use "Haute Couture" or imply official recognition unless you are entitled to do so.

You must keep listings current. If materials, pricing, availability, production location, or lead times change, update the listing or clearly disclose the change before the Client accepts a proposal.

6. Inquiries and communication

Respond professionally and within a reasonable time. Ask for information needed to determine feasibility, price, fit, materials, and timing. Do not pressure Clients to pay outside Tailore, disclose unnecessary personal information, or move a Tailore-sourced project off-platform to avoid fees or protections.

Keep project decisions in the Tailore workspace when reasonably possible, including accepted measurements, design changes, price changes, approvals, deadlines, shipping details, and cancellation discussions. If an in-person fitting or external communication is necessary, summarize material decisions in Tailore afterward.

Do not use Client contact information for unrelated marketing unless the Client separately consents. Protect private measurements, photographs, addresses, and project files and use them only for the applicable project and lawful recordkeeping.

7. Proposals and pricing

A proposal must be clear, complete, and understandable before acceptance. State the total price or pricing formula, deposit, milestones, Tailore or payment fees borne by the Studio, taxes if known, materials, included revisions, estimated completion and shipping dates, and cancellation treatment.

You may not add undisclosed charges after acceptance. If the Client requests a change, use Tailore's change-order or revised-proposal workflow and obtain approval before performing chargeable additional work. You must not inflate prices because of a Client's protected characteristics or use discriminatory pricing.

Your deposit and cancellation terms must be reasonable, linked to actual design work or nonrecoverable commitments, and compliant with law. A blanket statement that every payment is non-refundable does not override rights relating to non-delivery, defects, misrepresentation, unauthorized charges, or other mandatory remedies.

8. Design, materials, and production

You are responsible for producing the garment or service described in the accepted proposal with professional care. Use materials that are lawful, safe, and substantially consistent with the approved description. Disclose material substitutions and obtain approval when the substitution could reasonably affect appearance, comfort, care, quality, value, or delivery.

Handmade and custom work may have minor variations. You must not rely on that fact to excuse a material departure from the approved design, measurements, color, fabric, construction, embellishment, or quality.

You must comply with applicable textile labeling, fiber-content, country-of-origin, care-labeling, flammability, children's product, product-safety, environmental, wildlife, labor, import, export, and consumer laws. Do not use prohibited, illegally sourced, counterfeit, or unsafe materials.

9. Measurements, fit, and fittings

Provide clear instructions for every required measurement and specify whether measurements should be taken over clothing, by a professional, or using a particular method. Review submitted measurements for obvious gaps or inconsistencies and ask questions before cutting or irreversible production when a reasonable professional would do so.

Follow the approved measurements, design, fit preferences, and allowances. If you take measurements yourself or through your agent, you are responsible for recording them accurately. If a Client supplies inaccurate measurements despite clear instructions, the Client may be responsible for reasonable alteration or remake costs, but only to the extent the Studio followed the accepted information and did not cause or overlook an apparent issue.

Do not make medical or body claims. Measurement and fit guidance is not medical advice. Treat measurements, body photographs, and fitting information as private project data.

10. Revisions, approvals, and change orders

Honor the number and type of revisions included in the proposal. Explain what constitutes a revision, alteration, correction, or new design request. Do not treat correction of your own nonconforming work as a paid Client revision.

Obtain the Client's affirmative approval before moving past a stage identified as approval-dependent. Preserve the approved version and any supporting records. If the Client does not respond, use Tailore's reminder and escalation process; do not assume approval or release funds unless the proposal, interface, and applicable law clearly permit it.

A material change to price, scope, material, design, timeline, or delivery method requires a written change order or revised proposal accepted through Tailore.

11. Timelines and delay notices

Provide a completion and shipping estimate supported by your capacity, materials, and suppliers. Account for sourcing, fittings, approvals, production, quality checks, and shipping. Do not advertise or promise a timeline you have no reasonable basis to meet.

Notify the Client promptly if a delay is likely. State the reason, revised date, and available options. When law requires the Client's consent to a delay or a refund for unshipped goods, follow that process. Repeated or unexplained late delivery may affect reviews, search visibility, payouts, or Studio access.

12. Shipping and delivery

Ship to the address confirmed in the project. Use adequate packaging and any required tracking, signature, or insurance. Upload tracking promptly and retain carrier records.

Unless the proposal says otherwise, the Client is responsible for import duties and charges assessed by the destination country. You remain responsible for accurate customs descriptions, lawful export, and compliance with carrier and customs rules.

If an item is lost, damaged, returned, seized, or delivered to the wrong address, cooperate promptly with the Client, carrier, and Tailore. File carrier claims when you purchased the label or are the shipper of record. A carrier scan does not eliminate responsibility where other reliable evidence shows non-delivery or damage.

13. Customer service, remedies, and recalls

Respond reasonably to concerns about fit, defects, missing items, late delivery, or material differences. Depending on the circumstances and law, an appropriate remedy may include repair, alteration, replacement, remake, partial refund, full refund, or return shipping.

You may not require a Client to waive mandatory rights as a condition of assistance. If a product presents a safety risk or is subject to a recall or regulatory notice, notify Tailore and affected Clients promptly and take required corrective action.

14. Cancellations and refunds

The Payment, Fees, Payouts, Cancellations and Refunds Policy applies. Before irreversible work or nonrecoverable purchases, cancellation amounts should generally reflect actual completed work and documented commitments. If you retain part of a payment, be prepared to explain and document the calculation.

If you cancel, cannot perform, materially miss the agreed scope, or fail to ship, the Client may be entitled to return of unearned or unused funds and other remedies. If the Client cancels after approved work or nonrecoverable materials, you may retain amounts lawfully earned under the proposal and policy.

Refunds must be processed through Tailore or the original payment method. Do not send cash, request a separate payment to issue a refund, or use off-platform refunds to conceal a transaction.

15. Tailore fees

Unless a different written program applies, Tailore charges eligible Founding Designers a 7% service fee and other Studios a 10% service fee on the transaction amount identified in the fee disclosure. Your dashboard, proposal flow, or payout statement will show the applicable rate and basis.

Tailore may change fees prospectively with notice. A fee change will not retroactively alter an accepted project unless required by law or expressly agreed. Promotional rates, credits, and fee waivers may have additional conditions and may expire.

Stripe or another provider may charge processing, payout, currency conversion, dispute, or other fees. Taxes, shipping, insurance, refunds, and chargeback costs may also affect the net payout as disclosed.

16. Payouts, reserves, refunds, and chargebacks

You must maintain an eligible payout account and complete all required verification. Payout timing depends on the payment configuration, accepted project stages, Client approvals, Stripe availability, risk controls, refunds, disputes, reserves, and law. A displayed payout date is an estimate, not a guarantee.

Tailore or the payment provider may delay, reverse, offset, or withhold amounts reasonably necessary for refunds, disputes, chargebacks, suspected fraud, legal holds, negative balances, policy violations, or expected liabilities. Tailore will not withhold more or longer than reasonably necessary, subject to provider requirements and law.

You are responsible for refunds, chargebacks, dispute fees, negative balances, and other amounts allocated to you under the checkout configuration, proposal, or fee disclosure. Tailore may deduct those amounts from future payouts or request repayment. You must cooperate with evidence requests and must not submit false records.

17. Taxes and records

You are responsible for determining, collecting, reporting, and paying taxes, duties, and government charges arising from your business, except to the extent Tailore or a payment provider is legally required to collect, withhold, report, or remit them.

Provide accurate tax information and keep invoices, material receipts, shipping records, approvals, refunds, and other business records for the legally required period. Tailore or Stripe may issue tax forms or report transaction information when required.

Tailore does not provide tax advice. Consult a qualified professional regarding your obligations in each jurisdiction where you operate or sell.

18. Intellectual property and authenticity

Offer only work and materials you have the right to sell. Do not copy another designer's protected work, produce counterfeit branded goods, remove labels to disguise origin, or use a Client's reference image as authorization to infringe.

You retain rights in your original designs and portfolio content. The licenses and rules in the Intellectual Property and DMCA Policy apply. Do not publicly use private Client photographs, measurements, or project files without permission. Obtain model, photographer, collaborator, and Client releases where needed.

If you receive an infringement complaint, respond promptly and truthfully. Tailore may remove content, pause projects, withhold affected payouts, or terminate repeat infringers as permitted by law.

19. Reviews and marketplace integrity

Do not buy, sell, trade, fabricate, condition, suppress, or manipulate reviews. Do not ask a Client to leave only a positive review or offer compensation that depends on sentiment. You may invite an honest review and may respond professionally through available tools.

Do not create fake orders, use friends or employees to inflate ratings without disclosure, retaliate against critical reviewers, or threaten legal or financial consequences for an honest opinion. Tailore may investigate unusual review or transaction patterns.

20. Off-platform activity and Client relationships

The non-circumvention section of the Terms applies. You may exchange phone numbers, meet for fittings, use external shipping, or communicate outside Tailore when reasonably needed, but material project decisions and Tailore-sourced payments must remain on Tailore.

Do not redirect Tailore Clients to another payment method, hide project value, split invoices to reduce fees, or create a second account to evade limits. Pre-existing Clients may continue their pre-existing relationship, but you must be able to reasonably document that it began independently before the Tailore connection.

21. Confidentiality and data protection

Use Client information only to perform the project, provide permitted support, comply with law, and maintain necessary records. Apply reasonable security to devices, accounts, files, and communications. Do not sell Client data or disclose it to unrelated third parties.

If you use employees, contractors, manufacturers, photographers, couriers, or other partners, share only the information reasonably necessary and ensure they protect it. You are responsible for their conduct in connection with the project.

Notify Tailore promptly if Client information is lost, improperly accessed, sent to the wrong person, or otherwise compromised.

22. Insurance and risk management

Tailore may require reasonable commercial, product liability, shipping, cyber, or other insurance for certain Studios, project values, materials, or jurisdictions. Even when insurance is not required, you are responsible for evaluating coverage appropriate to your business.

Tailore does not insure your inventory, tools, workspace, shipments, professional liability, or products unless a specific written program says otherwise.

23. Audits, monitoring, and cooperation

Tailore may review public content, project records, payment events, support history, and other information reasonably necessary to operate the marketplace, investigate reports, resolve disputes, prevent fraud, or comply with law. Tailore does not routinely monitor every private message and does not promise to detect every violation.

You must cooperate with reasonable requests for identity, business, materials, shipping, authenticity, safety, tax, transaction, or dispute information. Do not destroy or alter records after a dispute, legal hold, or investigation begins.

24. Suspension and termination

Tailore may limit listings, pause payouts, reduce visibility, require corrective action, suspend new projects, or terminate a Studio for nonperformance, fraud, unsafe products, infringement, repeated complaints, circumvention, verification failure, payment risk, legal requirements, or other material violations.

When appropriate, Tailore will provide notice and an opportunity to respond. Urgent action may be taken without advance notice to protect users, funds, safety, rights, or legal compliance. Termination does not eliminate obligations for active projects, refunds, chargebacks, taxes, records, confidentiality, or indemnification.

25. Indemnification and responsibility

The indemnification section of the Terms applies. In addition, you are responsible for claims arising from your garments, materials, production, labeling, taxes, employees, contractors, intellectual property, shipping, or failure to perform, except to the extent caused by Tailore's own unlawful conduct.

26. Updates and priority

Tailore may update this Designer Agreement prospectively. The version accepted with an active project continues to govern that project unless a change is required by law or the parties expressly agree otherwise.

If this Designer Agreement conflicts with the general Terms, this Designer Agreement controls for Studio-specific obligations. The accepted proposal controls project-specific details where variation is permitted.

27. Contact

Questions about this Agreement may be sent to hello@tailore.fashion.