Custom Projects, Measurements, Revisions, Shipping and Delivery Policy

This Policy explains the Tailore project process for Clients and Studios. It forms part of the Terms of Service and Designer Agreement. Each accepted proposal may include project-specific details, but mandatory legal rights and the limits in this Policy continue to apply.

1. The Tailore project process

A typical project moves through discovery, inquiry, proposal, payment, information collection, design or production stages, approvals, completion, shipping, delivery, and review. Not every project uses every stage.

Tailore provides tools for organizing the process. The Client and Studio remain responsible for reading the proposal, asking questions, preserving important records, and communicating promptly.

2. Custom and made-to-order work

A custom project is designed or materially adapted for a particular Client. It may involve individual measurements, a new design, changes to an existing design, selected materials, special construction, fittings, or other personalized work.

A made-to-order project uses an existing Studio design that is produced after the order is placed. Available size, fabric, color, length, or other options are limited to what the listing or proposal states. Made-to-order does not necessarily mean made to the Client's exact measurements.

The listing and proposal must identify the transaction type. If a project combines both, the proposal should explain which elements are fixed and which are personalized.

3. Couture and specialty descriptions

"Couture" may describe a Studio specialty, design approach, or high level of custom craftsmanship. It does not automatically define the legal transaction type, price, quality, number of fittings, amount of handwork, or refund rule.

A Studio using "couture," "bespoke," or similar language must accurately describe the included process. "Haute Couture" should not be used unless the Studio is entitled to use that designation.

4. Inquiries and project briefs

An inquiry allows a Client to describe an idea, occasion, desired garment, measurements or size, budget, timeline, location, and other preferences. An inquiry is exploratory and is not a contract or guaranteed acceptance.

Clients should avoid sending unnecessary sensitive information. Do not include full payment credentials, government identification, medical records, or intimate images. Studios should ask only for information reasonably needed to evaluate and perform the project.

A Studio may ask follow-up questions, decline, suggest a different approach, or explain that the requested budget or timeline is not feasible. Honest feasibility feedback is encouraged.

5. Reference images and inspiration

Reference images help communicate style, fit, color, detail, or mood. They do not transfer intellectual property rights and do not authorize copying protected designs, logos, prints, artwork, photographs, or brand elements.

Clients should upload only content they are authorized or legally permitted to use. Studios must use professional judgment and should create original work or obtain necessary permission rather than reproducing a protected design unlawfully.

Private reference images are for the project and should not be republished or used in marketing without permission.

6. Proposals

Before acceptance, the Studio should provide a proposal that clearly describes:

• the garment or service and whether it is custom or made-to-order;
• the approved design basis, included materials, color, construction, and major details;
• the measurements or size information required;
• the total price, deposit, milestones, taxes or shipping known at that time;
• the included revision or alteration scope;
• the estimated design, production, completion, and shipping timeline;
• the shipping method, tracking, insurance, duties, and delivery assumptions;
• the cancellation and refund treatment; and
• any important exclusions, dependencies, or Client responsibilities.

Clients should ask questions before accepting. A proposal is accepted only through the process identified by Tailore, including any required payment.

7. Design ownership and deliverables

The proposal should identify whether the Client receives only the finished garment or also receives sketches, patterns, digital files, source files, mock-ups, unused materials, or other deliverables. Unless expressly transferred in writing, the Studio retains ownership of its original design, sketch, pattern, construction method, and other intellectual property, while the Client owns the physical garment after full payment.

A Client's purchase of a garment does not automatically grant the right to reproduce or commercially manufacture the design. A Studio's ownership does not permit public use of private Client photos, measurements, or project content without permission.

8. Measurements

The Studio must identify every required measurement and provide clear instructions or a guide appropriate to the garment. Instructions should state the units, where to place the tape, body position, clothing to wear, fit preference, and whether another person or a professional should assist.

The Client must provide current, accurate measurements using the requested method. The Client should remeasure if values appear unusual, if body size changes materially, or if the Studio requests confirmation.

Tailore may offer forms, diagrams, prompts, or other tools. These tools support communication but do not guarantee accurate measurement or fit. Tailore does not provide medical advice and does not use measurements to make health assessments.

9. Professional or in-person measurements

A Client may choose or be asked to use a local tailor, seamstress, alterations professional, or in-person Studio fitting. Unless Tailore or the Studio expressly arranges and guarantees that service, the measuring professional is independent.

The Client should keep a copy of measurements and identify who took them and when. The Studio should review them before irreversible production and should ask about obvious inconsistencies.

If the Studio or its representative takes the measurements, the Studio is responsible for accurately recording and applying them.

10. Measurement confirmation

Before cutting or another irreversible stage, a Studio may request confirmation of measurements. Confirmation means the Client believes the recorded values and fit preferences are accurate. It does not excuse the Studio from following them or from raising an obvious professional concern.

If the interface provides a measurement approval record, both parties should use it. Changes after confirmation may affect price and timeline.

11. Fit preferences and ease

Measurements alone do not fully define fit. Clients should communicate whether they want close, standard, relaxed, oversized, structured, draped, or another fit. Studios should explain when a design, fabric, understructure, movement requirement, or construction technique affects ease.

A garment may fit differently from a reference image because of body proportions, posture, undergarments, footwear, fabric, lighting, or styling. The Studio should not promise an identical appearance on every body.

12. Materials, swatches, and color

The proposal should identify the fabric or material as specifically as practical. If the exact material is not secured, the Studio should state that sourcing or substitution is pending.

Screens display colors differently, and dye lots, natural materials, handmade textiles, prints, embellishments, and placement may vary. A swatch or physical sample may be appropriate for color-sensitive or high-value projects. Material variation does not excuse a substantial mismatch from the approved description.

A Studio must obtain approval before a material substitution that could materially affect appearance, feel, care, durability, value, safety, or delivery.

13. Fittings, mock-ups, and samples

The proposal should state whether fittings, toiles, muslins, mock-ups, samples, or trial garments are included. It should also state whether they are physical or virtual, who pays shipping, and whether they must be returned.

Clients must attend or participate in scheduled fittings and provide feedback promptly. Studios must document material fitting decisions and update the project record.

A mock-up or sample is not necessarily finished to final-garment standards unless the proposal says otherwise.

14. Revisions

The proposal must state the number and type of included revisions. A revision is a change to a design or project item before the relevant approval or production lock, within the agreed scope.

Correction of the Studio's failure to follow an approved instruction is not a paid Client revision. A request that changes the garment type, substantially changes the design, adds complex details, changes approved materials, or arises after an approval lock may be a chargeable change order.

Studios should explain the effect of a requested revision on price and timeline before performing it. Clients should consolidate feedback when practical.

15. Approvals

Tailore may allow Clients to approve sketches, materials, measurements, mock-ups, stage deliverables, final images, or other items. An approval confirms that the item matches the Client's instructions as presented and authorizes the Studio to continue as described.

The Studio must not materially alter an approved item without permission. The Client should review carefully because later changes may require additional payment or time.

Approval does not waive rights relating to hidden defects, unapproved changes, non-delivery, fraud, or mandatory consumer protections.

16. Change orders

A change order is a written update to an accepted project that changes scope, design, materials, price, timeline, shipping, or another material term. A change order must be accepted through Tailore before the Studio performs chargeable additional work.

The change order should identify what changed, the additional or reduced amount, revised dates, and whether prior approvals remain in effect. If the parties cannot agree, they may continue under the original proposal where feasible or request cancellation.

17. Client delays

A Client delay may occur when the Client does not provide measurements, choices, approvals, payment, address information, or feedback by the requested date. The Studio should send a reminder and explain the likely effect.

A Client-caused delay may extend production and delivery estimates and may affect reserved capacity or material availability. It does not automatically allow the Studio to keep all payments or abandon the project without notice.

18. Studio delays

A Studio must notify the Client promptly when sourcing, production, illness, staffing, supplier, shipping, or another issue threatens the timeline. The Studio should provide a revised date and available options.

Where law requires delay consent or a refund for unshipped merchandise, the Studio and Tailore must provide that process. A Client's acceptance of a revised date should be recorded.

Repeated delay without reasonable communication may result in cancellation, refund, review, payout, or account consequences.

19. Project inactivity and reminders

Tailore may send reminders when a project is waiting for action. If the inactivity continues, Tailore may pause the project and ask the parties to confirm whether they intend to proceed.

Any inactivity deadline that may affect funds, approvals, or closure must be clearly disclosed in the interface and notices. Silence should not be treated as final approval or forfeiture unless the accepted terms, notices, and law support that result.

20. Production and quality control

Studios must use professional care and perform reasonable quality checks before shipping. Check the garment against the approved design, measurements or size, quantity, closures, embellishments, seams, finishing, care information, and packaging.

Custom and handmade work may show minor variations and evidence of hand construction. Material defects, unsafe construction, unfinished work presented as complete, or substantial departure from the approved project are not acceptable variations.

21. Final review before shipping

Where the project includes a final visual approval, the Studio should provide clear images or video showing the completed garment and relevant details. A visual approval cannot reveal every hidden construction or fit issue, but it helps identify apparent concerns before shipment.

The Client should respond within the stated review period. If a concern is raised, the parties should identify whether it is a correction, included revision, alteration, or change order.

22. Packaging and care information

Studios must package garments reasonably for the material, value, distance, and carrier. Include care, handling, assembly, or storage instructions when reasonably necessary to preserve the garment or use it safely.

Do not include unrelated promotional materials, personal contact requests, or requests to pay outside Tailore in the package.

23. Shipping method and tracking

The proposal should state who purchases the label, the planned carrier or service level, tracking, insurance, signature requirements, and estimated transit time where known.

For shipped garments, tracking is required unless the parties agree to an appropriate local pickup or another documented delivery method. The Studio must upload tracking promptly and use the confirmed address.

High-value or one-of-one garments should use reasonable insurance and signature controls. If the Client declines a recommended protection, the decision should be recorded, but mandatory seller responsibility still applies.

24. International shipping and customs

International shipments may be delayed or assessed duties, taxes, brokerage, or inspection fees. Unless the proposal or checkout states otherwise, the Client is responsible for destination-country charges.

The Studio must provide accurate customs descriptions, values, country-of-origin information, and documentation. The Studio must not misdeclare a commercial shipment as a gift, understate value unlawfully, or ship prohibited materials.

Tailore does not control customs processing and cannot guarantee clearance timing.

25. Delivery and address responsibility

The Client must provide a complete, deliverable address and update it before shipment. A Studio must not change the destination without Client authorization.

If the Studio ships to an address different from the confirmed address, the Studio is generally responsible for correcting the error. If the Client provided an incorrect address, the Client may be responsible for reasonable reshipping or recovery costs, subject to law and the facts.

Local pickup or in-person handoff should be documented through a signed, coded, or otherwise reliable delivery confirmation.

26. Loss, theft, damage, and returns to sender

If a package is lost, damaged, stolen after delivery, refused, or returned, the parties must cooperate with the carrier and Tailore. Responsibility depends on who selected and purchased shipping, the confirmed address, tracking and signature evidence, packaging, insurance, carrier terms, and applicable law.

The Studio should file a carrier claim when it is the shipper of record. The Client should preserve packaging and provide photos or statements reasonably needed for a claim.

A "delivered" scan is relevant but may not be conclusive. Tailore may consider signature records, geolocation, address errors, carrier findings, building procedures, and other evidence.

27. Inspection after delivery

Clients should inspect the garment promptly after delivery and report visible concerns through the project workspace. Include clear photos, measurements, and a description of the issue when practical.

Prompt notice helps preserve evidence and allows a timely remedy. It does not eliminate rights for hidden defects or rights that cannot be waived.

Clients should not wear, wash, alter, damage, or materially modify a disputed garment before giving the Studio a reasonable opportunity to assess it, unless immediate alteration is necessary for safety or to meet an event deadline and the circumstances are documented.

28. Alterations, repair, remake, and return

A remedy may include local alteration, return to the Studio, repair, replacement, remake, partial refund, or full refund. The appropriate remedy depends on responsibility, severity, event timing, feasibility, cost, and law.

Before using a third-party alteration service for a claimed Studio error, the Client should notify the Studio and Tailore and obtain a written estimate when practical. The Studio is not automatically responsible for unauthorized or excessive alteration costs.

If a return is required, the parties or Tailore should identify who provides the label, the return deadline, packaging, tracking, and whether the garment must remain unworn or unaltered.

29. Event dates and time-sensitive projects

Clients must disclose weddings, ceremonies, travel, performances, or other fixed dates before accepting a proposal. Studios must only accept a time-sensitive project when they have a reasonable basis to meet the timeline and should include a buffer for shipping and alterations.

Tailore cannot guarantee that a garment will arrive or fit for an event. A missed disclosed event date may affect remedies, but the outcome depends on the proposal, cause of delay, communications, work completed, and law.

30. Project records

Both parties should keep copies of the accepted proposal, measurements, approvals, change orders, receipts, shipping, and material communications. Tailore may preserve records according to the Privacy Policy and legal requirements, but users should not rely on indefinite access.

A later policy update does not retroactively change the project version recorded when the proposal was accepted, except where law requires.

31. Reporting a problem

Use the project workspace and available report or support tools. Provide the project reference, a concise description, requested resolution, and relevant evidence. Do not include complete payment credentials in messages or email.

Tailore may facilitate resolution under the Payment and Refund Policy but does not guarantee an outcome or replace legal, carrier, or card-network processes.

32. Contact

Questions about projects, measurements, revisions, shipping, or delivery may be sent to hello@tailore.fashion.