Platform fees and installment plans
Tailore deducts one platform fee from your side of each successful payment. Here is how that fee is set and shown, and how installment schedules and payment requests actually work.
The platform fee
Tailore deducts a platform fee from each successful project payment.
For most Studios, the standard rate is 10%, or 7% for Founding Designers during their Founding Designer benefit period.
For Studios in countries where Tailore handles payment processing and payout on the Studio’s behalf, the rate for newly onboarded Studios is 18% standard, or 15% for Founding Designers. This rate includes the payment processing and payout costs Tailore covers for those Studios.
Studios that set up their payout account before the current rate change keep their previous rates of 15% standard or 12% for Founding Designers.
For Studios using Tailore-managed payouts, projects are quoted and charged in USD, and payouts are converted to the currency of the Studio’s bank account.
Your proposal form and Earnings page will always show the platform fee that applies to your Studio before a payment is processed.
You pay the fee - never the client.
The fee is deducted from your side of each payment; clients are never charged a Tailore service fee. Stripe's card-processing cost depends on your payout account: most studios are billed for it on their own Stripe account (each earnings transaction shows the settled figure once Stripe reports it), while studios whose payments Tailore processes on their behalf have it covered by the platform fee.
Your rate locks per order.
Each project records its fee rate when the client approves the proposal, and every payment on that project keeps it. Old payments always keep their original rate - a rate change never rewrites history.
Where you see the fee
The proposal form shows an earnings estimate as you price the work: a row labeled Platform fee with your own rate - for example Platform fee (10%) or Platform fee (7% Founding Designer rate) - followed by Estimated amount you receive. As its footnote says, "The figure is an estimate until the client pays - a refund or a revised total changes it, and your earnings page shows what actually came through."
Your earnings page carries the real numbers: summary cards for Net earnings, Gross payments, Outstanding payments, and Available for payout, and each transaction row shows the rate that charge was actually billed at.
Installment schedules
A payment schedule holds 1 to 4 payments - there are no fixed buckets, and the deposit is simply the first payment. Each payment names a trigger, the point in the project where you expect it to fall due:
- On proposal approval
- On concept or sketch approval
- On mock-up approval
- After a fitting is completed
- Before shipment or pickup
- On a specific date
- Custom milestone
Nothing is charged automatically.
A trigger is a stated expectation, not an automatic charge. As the schedule card puts it: "Payments are collected in order, and you request each one by hand when its trigger is reached - nothing is charged automatically."
Requesting each payment
The Payment schedule card on the project shows every row with a badge - Upcoming, Requested, Due, or Paid - and a subline such as "Payment 2 of 3". The request button (for example Request deposit or Request final balance) appears only on the next raisable row, because payments are collected in order and out-of-order requests are refused.
Approving the proposal creates the first request automatically; every later one you raise by hand, either from the schedule or as a one-off custom charge with a required description. You can withdraw a request (it moves no money and changes no gate), extend an overdue deadline (shortening is refused), and send one manual in-app reminder card. Clients pay each request by card through Stripe's embedded checkout on the project page, in the project's single currency.
Requests can never exceed the approved total.
Settled unrefunded money, pending requests, and a new request must together fit within the approved proposal amount. Tailore also currently caps each project's value at about 1,000 USD or the equivalent in the project's currency.
Common questions
No. Fee-shaped line items are refused in proposals, and Tailore's policy is that clients are not charged an undisclosed service fee. Price your work with the fee in mind instead.
Sixteen currencies, including USD, EUR, GBP, CAD, NGN, GHS, KES, and ZAR. A project uses one currency - the proposal's - and Tailore does not convert between currencies; bank exchange rates and fees are outside Tailore.
The platform fee comes back proportionally - Tailore keeps its fee only on what your studio retains. See Cancellation and refund policy.
To your connected payout account, net of the platform fee, and from there to your bank on your Stripe payout schedule. See Connecting your payout account.
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