Staying safe on Tailore
Practical safety guidance for designers: meeting clients in person, keeping payments on Tailore, handling client data with care, and spotting fraud before it costs you.
Meeting clients in person
Fittings, measurements, and pickups often happen face to face, and Tailore does not control private studios, fitting locations, pickup points, or other in-person locations. The Community Standards ask everyone who arranges an in-person meeting to use reasonable safety precautions: meet in an appropriate professional or public setting, tell a trusted person where you will be, protect your valuables, and leave if you feel unsafe.
Consent is required for measurements, fittings, photography, recording, and the presence of additional people. Do not pressure anyone to meet privately, share a home address prematurely, or engage in physical contact unrelated to a fitting - and do not accept that pressure from a client either.
In an emergency
Report emergencies to local emergency services. Tailore support is not an emergency service.
Keep payments on Tailore
All project payments run through Tailore and are processed by Stripe - see the Payment Policy. If anyone asks you to pay, or be paid, outside Tailore, that is a listed report reason: choose Scam or fraud when you report it.
The product enforces this too. A project cannot move into delivery or completion while a Tailore balance is unpaid - the workspace shows the amount that "remains unpaid" and asks you to "Request and receive the remaining balance through Tailore before moving the project forward." There is no honest reason for an off-platform payment, because the on-platform one is the only path to finishing the project.
Handle client data with care
Share only the information reasonably necessary for a project, and use it only for the project, support, safety, or another authorized purpose. Never publish or misuse another person's home address, government identifier, financial information, private messages, measurements, private photographs, or other sensitive information.
Private sketches, measurements, photos, and messages shared inside a project must not be published or reused outside that project without permission. That includes your portfolio - ask the client before you showcase their piece or their fittings.
Red flags worth reporting
The Community Standards call out fraud patterns that show up on marketplaces. Treat any of these as a reason to stop and report before continuing the work:
- Stolen payment methods, account takeovers, or identity fraud.
- Fabricated listings, projects, shipping records, receipts, approvals, disputes, or reviews.
- Knowingly false refund, non-delivery, chargeback, or carrier claims.
- Pressure to move the project, the conversation, or the payment off Tailore.
When something on this list happens, Reporting a problem walks through exactly where each report button lives. Report early - it is easier to untangle an inquiry than a half-finished piece, and Managing a new inquiry covers declining gracefully.
How Tailore backs you up
Several structural protections work in your favor: payments are processed by Stripe, report tools are built into messages, accounts, listings, and reviews, and Report an issue in the project workspace pauses completion, delivery updates, and new payment requests while a problem is sorted out. Behind the tools sits a real enforcement ladder - Tailore can warn, remove or reduce visibility, cancel or restrict features, pause payouts where permitted, require verification, or suspend or close accounts, and serious conduct may result in immediate action without a prior warning.
Retaliation is prohibited
Retaliation against a person for making a good-faith report, requesting a refund, exercising a legal right, or participating in an investigation is prohibited. That protects you when you report - and it binds you too: never threaten a negative review to obtain money, free work, or unrelated concessions.
Related articles
Was this article helpful?
Your answer helps us improve support content.