On this page
Getting started as a client
This overview walks the whole client journey: finding a designer, starting an inquiry, approving a proposal, paying the deposit, and following your project through to delivery and review.
Before you begin
You can explore Tailore without an account: designers, the Shop, studio profiles and listings are all public. An account only becomes necessary when you want to inquire, message a studio, or pay - Creating a Tailore account takes about a minute when you are ready.
Tailore accounts are for adults.
You must be at least 18 years old and able to enter a binding contract to create a Tailore account or transact through it. An adult may order clothing for a minor and provide their measurements when they have the authority to do so. The full rule is in the Terms of Service.
The journey, start to finish
Find a designer or a design
Browse studios on designers or specific pieces in the Shop. Browsing designers and Choosing the right designer cover what to look for.
Start an inquiry
Sign in and tell the studio what you want made - the piece, your timeline, and anything they should know. See Submitting a project inquiry and What information to include.
Talk it through
The studio replies in your project thread. Many projects start with a conversation or a bookable consultation appointment before anything is priced.
Approve the proposal
The studio sends a proposal with the scope, price, payment schedule and delivery details. Approving accepts all of it, so read it carefully - Reviewing a proposal explains each part.
Pay the deposit
The first scheduled payment starts the work. You pay securely by card through Stripe, right inside the project - see Paying a project deposit.
Follow the project
Production updates arrive in the same thread. If the studio needs your measurements, it requests them and you enter them in the project - see Following project progress and Submitting measurements.
Receive your piece
Delivery happens by shipping or local pickup, whichever the proposal agreed. Delivery, pickup and completion covers what to check on arrival.
Confirm completion
Once you have your piece and are happy with it, confirm receipt and then confirm completion to close the project.
Leave a review
You can review the studio for 30 days after completion. Reviews are double-blind for up to 14 days, so neither side sees the other's words before writing their own.
If something comes up
Every project has a Report an issue action that pauses completion, delivery and payment requests while things get sorted out - see Reporting a project issue. Cancellations and refunds have their own process in Cancellations and refunds, and you can always contact support.
Related articles
Was this article helpful?
Your answer helps us improve support content.